Privacy Policy

1. Introduction

Mamun Multi Service LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

2. Information We Collect

We collect the following information when you submit a service request:

• Full name and phone number
• Vehicle registration documents
• Vehicle title documents
• Auto insurance documents (FH-1)
• DMV license or identification documents
• Any additional documents required for your specific service

3. How We Use Your Information

Your information is used solely to:

• Process your DMV service request
• Contact you regarding the status of your request
• Communicate important updates about your service
• Comply with legal and regulatory requirements

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. SMS/Text Messaging Consent

If you provide your phone number and opt in to receive text messages from us, we use SMS only to contact you about your service request — status updates, document requests, and appointment or pickup details. Message frequency varies. Message and data rates may apply.

SMS opt-in data and consent are not shared with third parties or affiliates. We do not sell, rent, trade, or otherwise disclose your mobile phone number, your opt-in record, or your consent to any third party or affiliate for any purpose, including marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared, sold, or rented with anyone, under any circumstances.

You can opt out at any time by replying STOP to any message, or reply HELP for assistance. Opting out of text messages does not affect your service request — we will contact you by phone or email instead.

5. Document Storage and Security

All documents uploaded through our website are stored securely using encrypted cloud storage. We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. Documents are retained only for the duration necessary to complete your service request and any applicable legal retention periods.

6. Data Retention

We retain your personal information and uploaded documents for a reasonable period after your service is completed, typically no longer than 12 months unless required by law. After this period, your data is securely deleted from our systems.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information after your service is completed
• Withdraw consent for future communications

To exercise any of these rights, contact us using the information below.

8. Cookies and Analytics

Our website may use essential cookies to ensure proper functionality. We do not use tracking cookies or third-party analytics services that collect personally identifiable information.

9. Third-Party Services

We use secure cloud infrastructure to store documents and process requests. These service providers are bound by their own privacy policies and data protection agreements. We do not share your personal information with any other third parties. These categories expressly exclude text messaging originator opt-in data and consent, which are not shared with any third party or affiliate under any circumstances.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at (929) 406-0904 or nyctlcservices@gmail.com.